Solutions Officer

£28,000

Hours: 37.5 a week

Apply before 6th December 2020, midnight

Start on 18th January 2021 (negotiable)

Location: London

Our mission

Impact Box's mission is to transform how the social sector uses technology. We want to bring about a sector that is more impactful, efficient and data-informed. We do this by providing charities and social enterprises outstanding software solutions that address the day-to-day challenges they face. Using our knowledge and experience of the sector, we are able to provide solutions that help organisations increase their impact and deliver on their mission.

Our work falls into three main areas:

  1. We deliver one-off software implementations for charities and social enterprises, often on the Salesforce platform.

  2. We build tech for good products that benefit the whole sector. In 2020 we are launching Tent, a platform that allows charities to create engaging digital spaces for the people they work with at a fraction of the cost of custom development.

  3. We provide ongoing support and capacity building to help organisations make best use of the software they have.

Our staff team is what makes us who we are. We work hard to foster a culture of openness, innovation and collaboration. We want to be a workplace where all ideas are taken seriously, regardless of the job title of the person presenting them. We are also fully committed to ongoing learning and development, both as an organisation and as individuals.

Location

Normally our office is between Stockwell and Oval in South London. But like many organisations we are currently operating remotely. It is difficult to predict what the situation will be by January but we may still be operating fully or partially remotely when this role starts. We will only return to the office when it is appropriate to do so and we are committed to respecting the fact that what constitutes an appropriate point to return may vary from person to person.

The role

We are looking for an outstanding individual to join our team as Solutions Officer. The Solutions Officer will work alongside our Project Leads and the wider Impact Box team on project delivery, ensuring we design and implement high-quality software solutions to the problems our clients face. They will also provide both ongoing support and capacity building to Impact Box’s support clients.

We are looking for someone who is passionate about the work we do, would thrive in the fast-paced environment of a small start-up and is excited by the prospect of joining a rapidly-growing organisation.

Although the day-to-day work will involve configuring Salesforce, we are not limiting our search just to those who have prior experience of working with Salesforce. We think experience with similar software and or a broader technical aptitude are more than sufficient provided you are excited to learn about developing on the Salesforce platform. We have a talented technical team so will be able to provide guidance and training to the successful candidate.

What you get

We think we have a compelling offer for the successful candidate, including:

  • The chance to contribute to the development of a dynamic and growing start-up with a culture of openness and collaboration - we are open to ideas for where we should go from everyone in the team

  • The opportunity to work with a diverse range of social purpose organisations

  • Numerous development opportunities associated with a role that is varied and excited, as well as clear career progression and a dedicated training budget

  • Annual salary review and other benefits including a cycle to work scheme

  • Opportunity to gain Salesforce Certifications (associated costs covered by Impact Box)

As an organisation we also support flexible working. This includes working from home being completely normalised (i.e. no asking your line manager or having to give a reason) and flexibility in start and finish times. We recognise that everyone's situation is unique and are committed to eliminating as many barriers as possible to working for us. If you have particular requirements you’d like to see if we can accommodate please email jobs@impactbox.co.uk to discuss.

Responsibilities

  • Meeting with clients to understand requirements

  • Design and implementation of solutions on the Salesforce platform as part of project delivery

  • Presenting solutions to clients and gathering feedback

  • Data migration, client training and other tasks associated with the ‘go-live’ process

  • Managing time against estimates

  • Providing ongoing support to our support clients

Person specification

Ideally, the right candidate will have:

  • A passion for working with charities and other social purpose organisations

  • Technical aptitude, particularly in configuring or developing software (experience with Salesforce is desirable but not essential)

  • A track record of learning new skills quickly

  • Strong communication skills and the ability to work well with others

  • Strong problem-solving skills

  • Excellent time-management and the ability to cope with a varied workload as well as delivering multiple projects in parallel

  • A commitment to feedback and learning

We’re not looking for a specific work or education history. You may have gained these skills working in a role in another start-up or a charity. But equally you may have acquired these skills in an entirely different role or setting. We encourage applications from candidates with a diverse range of experiences.

Diversity and inclusion

We’re committed to creating an inclusive workplace that promotes and values diversity. Organisations that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are better places to work. But more importantly, creating an environment where everyone, from any background, is welcome and can do their best work is the right thing to do.

The process

Applications are only accepted if submitted through the online form on our website: The deadline for applications is midnight on Sunday 6th December. Shortlisted candidates will be invited to interview on Tuesday 15th December (by video call).

We think interviews should be about showcasing your experience and skills, not a test of ad hoc presentation skills. We therefore provide all interview questions in advance to shortlisted candidates. There will also be a short task to prepare in advance of the interview.

Impact Box

Unit Z, 23 Alphabet Mews

London, SW9 0FN

Ⓒ Impact Box 2019
Company Number 09914362